Today I just have a few amusing anecdotes about some of the ridiculous questions we get from time to time. These are from a few coworkers as well as some I've had myself.
A few weeks ago, those of us in the United States just "sprang ahead" and had to move our clocks ahead one hour for Daylight Savings Time. My colleague received a call from one of our guests who asked "What time is it?" Now, in this day and age, that's kind of a ridiculous question as there are most likely at least 3 clocks in the room: the actual clock, the TV, and the guest's smartphone. My colleague, being a professional, doesn't laugh at the crazy question and answers "Good Afternoon, it is 1:20pm." The guest replies "No, but we just jumped ahead. What time is it?" My colleague, once again the professional, replies "Yes sir, it is 1:20pm." The guest once again, now irate: "No, you don't understand. We jumped ahead last night. What time is it now?" Once again, he replies: "It is 1:20pm." The guest then hangs up on him. It amuses me that this guest not only didn't look at his own devices but, when told the time by an employee, believed he was either being lied to or thought my coworker was so stupid that he either A.) did not understand the question or B.) did not know the simple math involved if our clocks didn't automatically update. Welcome to Hospitality.
Due to Covid-19 my city, just like many others, implemented a ban on dining in restaurants. Restaurants and bars can only do take-out or delivery service. No exceptions. One of my colleagues at the Front Desk received a call just yesterday asking if our restaurant is open. "Unfortunately, due to the State of Emergency and the declaration by the Governor, (restaurant name here) is closed until further notice." "Oh okay.. Well can you make a reservation for next Monday for lunch?" "Unfortunately, sir, we cannot break the law and open the restaurant." Welcome to Hospitality.
I have nearly a decade of experience in hospitality across the country. With this experience comes some stories to tell and advice to give.