One of the things I want to be able to do on this blog is offer tips to make your trip a little more enjoyable or maybe help make the more rocky trips get back on track. This can be as easy as thanking the doorman who opens the door for you or making polite conversation during the check-in process. (Yes, it is really that simple. I have gone ten extra miles out of my way for a guest simply because they smiled and asked how I was during a check-in.) These small things that most people take for granted in their day-to-day lives mean the world to us in Hospitality because, more often than not, we are treated like drones or servants rather than people. When someone comes to us with a complaint or an issue and talks to us in a civil manner and treats us with respect, we are 1,000 times more likely to want to help that person than the lunatic who stomps to the front of the line and demands to speak to a manager because their complimentary suite upgrade isn't big enough. I'll delve more into these later in separate posts.
I'm also going to debunk some of the more popular travel myths out there (free room upgrades, price matching, etc.). Websites and magazines are always offering up "13 Things the Front Desk Doesn't Want You to Know" or "5 Insider Secrets to Use on Your Next Vacation". These articles often include misleading or blatantly false information that they know the reader will latch onto and bring to the hotel. Do these sources care? Absolutely not, because they do not have the deal with the fallout. They simply print and wipe their hands of it. There are many examples of this which I plan to explain in more detailed, individual posts in the future.
Now for a bit of a disclaimer: I am human. I will do my best to write as neutrally as possible and keep my personal views of certain stories, tips, and myths out of it but I can't always guarantee that I will be successful. I have left the comment sections open so feel free to leave a comment with any questions, comments, or suggestions so I can improve and make this a fun and enjoyable place to come!
I have nearly a decade of experience in hospitality across the country. With this experience comes some stories to tell and advice to give.